Refund policy

30-Day Money-Back Guarantee We want you to love your GameJuice battery. If you're not happy with it for any reason, you can ask for a refund within 30 days of receiving your order.

How to request a refund: Contact us through our Contact page within 30 days of delivery, with your order number and reason. We'll reply with return instructions. Please don't send anything back before you hear from us. Return the battery with its cable and accessories.

Refunds: Once your return is approved, we'll refund the full item price to your original payment method. Your bank may take a few business days to show it.

Damaged, faulty, or wrong items: Contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't pay any return costs.

Lost orders: If your order hasn't arrived within the delivery time shown at checkout, contact us and we'll track it down. If it's lost, we'll replace it or refund you in full.

Your consumer rights: This guarantee is in addition to your rights under the Australian Consumer Law and any other consumer laws where you live.